IGNI Processing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking and payment platform.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide when using our platform:
- Account Information: Name, email address, business name, phone number, and business address
- Business Information: Services offered, pricing, business hours, branding preferences
- Booking Information: Customer names, contact information, appointment details
- Payment Information: Processed securely by Stripe (we do not store full payment card details)
- SMS Consent: Phone numbers and SMS opt-in preferences for booking notifications
1.2 Automatically Collected Information
We automatically collect certain information when you use our platform:
- Usage Data: Pages visited, features used, time spent on pages
- Device Information: IP address, browser type, operating system
- Cookies: Session cookies for authentication and user experience
1.3 Information from Third Parties
- Auth0: Authentication and identity verification
- Google Calendar: Calendar event data (only when you connect your calendar)
- Stripe: Payment processing and transaction data
- Twilio: SMS notification delivery (phone numbers shared only for sending booking-related messages)
2. How We Use Your Information
We use the collected information for the following purposes:
- Platform Operation: To provide, maintain, and improve our booking and payment services
- Account Management: To create and manage your business account
- Bookings: To process and manage appointment bookings
- Payments: To process payments securely through Stripe
- Calendar Integration: To sync bookings to your Google Calendar (optional)
- Communications: To send booking confirmations, notifications, and important updates via email and SMS (with your consent)
- SMS Notifications: To send booking confirmations, appointment reminders, and cancellation notifications via text message (only with explicit opt-in)
- Support: To respond to your questions and provide customer support
- Security: To detect, prevent, and address fraud and security issues
- Legal Compliance: To comply with applicable laws and regulations
3. How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances:
3.1 Service Providers
- Auth0: User authentication and identity management
- Stripe: Payment processing (subject to Stripe's privacy policy)
- SendGrid: Transactional email delivery
- Twilio: SMS notification delivery (phone numbers shared only for sending booking-related messages)
- Google Calendar API: Calendar synchronization (only when you connect your calendar)
- Render/Vercel: Application hosting and infrastructure
- Supabase: Database hosting and management
3.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: All data transmissions use HTTPS/TLS encryption
- Access Controls: Strict access controls and authentication
- Secure Storage: Encrypted database storage for sensitive data
- Payment Security: PCI-DSS compliant payment processing via Stripe
- Regular Audits: Security monitoring and regular updates
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
5.1 Access and Update
You can access and update your account information through your dashboard at any time.
5.2 Data Deletion
You can request deletion of your account and personal data by contacting us at support@igniprocessing.com. Note that we may retain certain information as required by law or for legitimate business purposes.
5.3 Google Calendar
You can disconnect your Google Calendar at any time from your dashboard. You can also revoke access from your Google Account settings.
5.4 SMS Notifications
You can opt out of SMS notifications at any time by:
- Replying "STOP" to any SMS message (automatically handled by our SMS provider)
- Disabling SMS notifications in your account settings
- Contacting us at support@igniprocessing.com
Important: Message and data rates may apply. SMS notifications are only sent for booking-related communications (confirmations, reminders, cancellations) and only with your explicit consent.
5.5 Marketing Communications
You can opt out of marketing communications by following the unsubscribe link in any email or contacting us directly.
5.6 Cookies
Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that some features may not function properly without cookies.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Information: Retained while your account is active
- Booking Records: Retained for 7 years for tax and accounting purposes
- Payment Records: Retained per Stripe's requirements and applicable regulations
- SMS Logs: Retained for 90 days for delivery verification and troubleshooting
- Usage Data: Retained for 2 years for analytics and improvement
7. Third-Party Services
Our platform integrates with third-party services that have their own privacy policies:
8. Children's Privacy
Our platform is not intended for children under 18. We do not knowingly collect information from children under 18. If you believe we have collected information from a child, please contact us immediately.
9. International Users
Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using our platform, you consent to the transfer of your information to countries outside your country of residence.
10. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and share
- Request deletion of your personal information
- Opt-out of the sale of personal information (we do not sell your information)
- Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at support@igniprocessing.com.
11. GDPR Rights (European Users)
If you are in the European Economic Area, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Erase your personal data
- Restrict processing of your personal data
- Data portability
- Object to processing
- Withdraw consent
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending email notification for significant changes
Your continued use of our platform after changes constitutes acceptance of the updated policy.